Privacy policy

 

At Cosy Plants (“Cosy Plants,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in connection with your use of our website and services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, together with our Terms & Conditions.
Any terms not defined in this Privacy Policy shall have the meanings assigned to them in our Terms & Conditions.

In the course of operating our website and providing our services, Cosy Plants may collect and receive certain types of information from users. By accessing or using our website, you acknowledge and consent to the collection and use of such information in accordance with this Privacy Policy.

•    Personal Information
When you interact with Cosy Plants, such as placing an order, creating an account, or contacting us, you may be required to provide personal information including your name, email address, contact number, delivery address, and login details. Additional information may also be provided voluntarily while using our website or services.
All such data is collectively referred to as “Personal Information.” We only collect personal information that is voluntarily provided by users and do not gather such information without your knowledge or consent.   

•    Billing Information
When making a purchase on Cosy Plants, you may be required to provide payment details such as card information, billing address, and other relevant details through our secure third-party payment providers. This information is referred to as “Billing Information.”
All payment transactions are processed securely by our third-party payment service providers in accordance with their respective terms and privacy policies. Cosy Plants does not store or directly process your billing or payment information. (Add a link to refer the privacy policy of)

•    Transaction Information
When you make a purchase through Cosy Plants, we collect certain details related to your order, including the products selected, order value, delivery details, and transaction history. This information is collectively referred to as “Transaction Information.”

•    Other Information
In addition to the information described above, Cosy Plants may collect certain additional information (“Other Information”) to enhance user experience and improve our services. This may include:

From You: Information that you voluntarily provide to us, such as through surveys, feedback forms, or inquiries. This may include details like your preferences, interests, and other information that helps us improve our products and services. Such information does not directly identify you personally.

From Your Activity: Information that we automatically collect when you use the Website, including, without limitation:

• Usage and Device Information: We may automatically collect certain information when you access our website, such as your IP address, browser type, pages visited, time and date of visits, and the duration of your activity. We may also collect information about your device, including device type, operating system, and general location data. This information is used to analyze trends, improve website functionality, and enhance user experience.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information and improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. You may choose to disable cookies through your browser settings; however, please note that some features of the website may not function properly if cookies are disabled.
• From Cookies: We use cookies and similar technologies to collect information and enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
• Cosy Plants may share certain non-personal information regarding your interaction with our website with trusted third-party service providers for the purpose of analyzing performance and improving advertising and marketing efforts. These third parties may use technologies such as cookies, pixel tags, or similar tools to collect and analyze such information.These tools help us understand user behavior, measure the effectiveness of our advertisements, and deliver more relevant content and promotions across our website and other platforms.
• You may access, review, and update your personal information at any time through your account settings or by contacting Cosy Plants directly. You may also manage your communication preferences, including opting out of marketing emails, by using the “unsubscribe” link provided in our emails.
• Please note that you will continue to receive essential transactional communications related to your orders or account. While we make reasonable efforts to update or remove your information upon request, certain data may be retained where necessary for administrative, legal, or operational purposes.

SMS Marketing & Notifications
we respect your privacy and the information you choose to share with us in relation to our SMS marketing services. With your consent, we may send you text notifications regarding your orders, including order updates and abandoned cart reminders, as well as promotional offers and review requests. Our website may use cookies and similar technologies to track items added to your cart, including instances where a purchase is not completed. This information may be used to send timely reminders and relevant notifications via SMS. You may opt out of receiving SMS communications at any time by following the instructions provided in the message.

Privacy – SMS Program
At Cosy Plants, we respect your privacy and are committed to protecting your information. Any details you provide through our SMS marketing program will be used solely to send you notifications, updates, and respond to your inquiries where necessary. This may include sharing information with trusted service providers, such as messaging platforms and telecommunications partners, strictly for the purpose of delivering these communications.
We do not sell, rent, or trade your phone number or personal information to any third party for marketing or profit. However, we may disclose information where required to comply with applicable laws, regulations, or legal processes, or to protect our rights and business interests.
By participating in our SMS program, you agree to provide accurate and complete information. We reserve the right to restrict or terminate access to the service if any information provided is found to be false, misleading, or used for improper purposes.

How We Use and Share Information
At Cosy Plants, we use the information we collect to provide and improve our services, process orders, manage deliveries, communicate with customers, and enhance your overall experience on our website. This includes using your information to respond to inquiries, send updates, and inform you about products, offers, and promotions.
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery partners, marketing platforms, and technical support providers. These parties are given access only to the information necessary to perform their functions and are required to handle it securely and in accordance with applicable laws.
We may also use and share non-personal, aggregated data to analyze trends, improve our website, and support business development. This type of information does not identify you personally.
In certain circumstances, we may share information within our affiliated businesses or as part of a business transaction such as a merger, acquisition, or sale of assets. Additionally, we may disclose information where required by law or when necessary to protect our rights, customers, or operations.
Where applicable, you will be provided with the option to opt out of receiving marketing communications.

Information You Share
Please note that any personal information you voluntarily share through public areas or third party platforms, such as comments, messages, or external communications may be accessed and used by others. Cosy Plants does not control and is not responsible for the use or misuse of such information by third parties.

How We Protect Your Information
At Cosy Plants, we take appropriate and commercially reasonable measures to safeguard your information against loss, misuse, unauthorized access, disclosure, or alteration. We use secure systems and practices to protect your data and maintain its confidentiality.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We also advise exercising caution when sharing sensitive information via email or other online channels.

International Users
If you access the Cosy Plants website from outside your country of residence, please note that the information you provide may be processed and stored in locations where our systems or service providers operate. By using our website and providing your information, you consent to such processing and handling in accordance with this Privacy Policy.

Children’s Privacy
Cosy Plants does not knowingly collect personal information from children. We encourage parents and guardians to supervise their children’s online activities and ensure that personal information is not shared without permission.
If you believe that a child has provided personal information to us without appropriate consent, please contact us, and we will take reasonable steps to remove such information from our records.

Regional Privacy Rights
Depending on your location, you may have certain rights under applicable data protection laws, including the right to access, correct, or request deletion of your personal information. To exercise these rights, you may contact Cosy Plants using the contact details provided on our website.
Please note that our website may not respond to all browser-based “Do Not Track” signals or similar tracking preferences.

External Websites
The Cosy Plants website may contain links to third-party websites for your convenience. Please note that we do not have control over the content, policies, or practices of these external sites. As such, Cosy Plants is not responsible for the privacy practices or content of any third-party websites.
We encourage users to review the privacy policies and terms of use of any external websites they visit.

Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated above. Cosy Plants reserves the right to update or modify this policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
By continuing to use our website or services after any changes are made, you agree to the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact Cosy Plants at info@golgitec.com with “Privacy Policy” in the subject line. We will make every effort to respond to your inquiry promptly.