Frequently Asked Questions

How can we help you?

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

- Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.

- Attach your UPS return label to the outside of the package. There is no cost to use this label.

- Please make note of your tracking number so that you are able to track it on its way back to us.

You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

🌱 About Our Plants

CosyPlants offers premium lab-grown tissue culture plants combined with home décor styling. Our plants are grown using advanced techniques, ensuring better quality, uniformity, and long-term growth.

Tissue culture plants are grown in a sterile laboratory environment from small plant samples, allowing the production of healthy, disease-free, and identical plants in large numbers.

Yes. They are:

Disease-free
Genetically consistent (same quality every time)
Faster growing
More resilient for indoor environments

Absolutely. Our plants are carefully selected and acclimatized to thrive in home and office indoor conditions, making them perfect for modern living spaces.

🏡 Home Décor & Customization

Yes! We provide custom plant styling for:

Homes
Apartments
Offices
Cafés & commercial spaces

We match plants with your interior theme for a cozy, aesthetic look.

Definitely. We can source or develop custom plant varieties (leveraging tissue culture techniques) and design arrangements based on your needs.

Yes, we offer curated ready-to-place plant décor sets designed for:

Living rooms
Work desks
Balconies
Minimalist interiors

🚚 Orders & Delivery

Yes, we deliver island-wide with secure packaging to ensure plants arrive healthy.

Plants are packed carefully to:

Protect roots and leaves
Maintain moisture
Prevent damage during transport

Typically:

Colombo & suburbs: 1–3 days
Other areas: 2–5 days

🌿 Plant Care

We provide simple care instructions with every order, including:

Light requirements
Watering schedule
Placement tips

Yes! Many of our plants are low-maintenance and ideal for beginners.

We offer support and replacement options depending on the situation—just contact us with photos within 24 hours.

🌍 Sustainability & Quality

Yes. Tissue culture allows efficient, large-scale plant production with reduced environmental impact and minimal disease spread.

Yes, through our partnership with Golgitec, we produce high-quality plants in controlled environments for both local and export markets.

💬 Support

Of course! Our team can recommend plants based on:

Lighting conditions
Space size
Interior style
Maintenance preference