Cosy Plants Premium Succulent & Cactus Mix – 1 KG

At Cosy Plants, we are committed to delivering high-quality plants, planters, plant structures, and gift items. Due to the nature of our products, all sales are subject to the following conditions. We do not accept returns, refunds, or exchanges for change-of-mind purchases, including incorrect selections, gifting preferences, or errors made during ordering.

Plants: Plants are living and perishable products; therefore, any claims must be made within 24 hours of delivery with clear photographic evidence. If a plant is received in a damaged or unhealthy condition, we will provide a replacement of the same or a similar plant, subject to availability. Refunds will only be considered if a replacement cannot be arranged.
Natural variations in size, shape, and color are not considered defects. We are not responsible for plant damage after delivery due to improper care or environmental conditions.

Planters & Accessories: Claims for damaged or defective items must be reported within 48 hours of delivery with supporting photos. Approved claims will be eligible for replacement. Minor variations in finish or appearance are not considered defects.

Plant Structures & Custom Orders: Plant structures and customized items are non-refundable and non-returnable once confirmed and production has been started. Any damage must be reported within 48 hours of delivery. We are not responsible for issues arising after delivery due to handling or installation.

Gift Orders: For gift orders, it is the customer’s responsibility to ensure that all recipient details are accurate. We are not responsible for failed or delayed deliveries due to incorrect information or unavailability of the recipient. As gifts are prepared and delivered as requested, returns or refunds are not accepted based on recipient preference. However, damaged items must be reported within 24 hours with photographic proof.

Orders that are refused, unattended, or delayed due to incorrect delivery details will not be eligible for refunds or replacements. All claims are subject to verification and approval. Cosy Plants reserves the right to decline any request that does not comply with this policy.